Legal

Privacy policy

We collect as little as possible, and we never sell what we hold.

What we collect

Contact and delivery details you provide at checkout, order history, and basic analytics about how the store is used.

To process orders, arrange delivery and repairs, answer client care requests, and — only with your consent — to send the letter.

Payment details are handled entirely by our payment provider. Card numbers never reach our systems.

Essential cookies keep your bag intact between visits. Analytics cookies are optional and anonymised.

You may request access, correction or deletion of your data at any time by writing to care@vela-maison.com.